If something has gone wrong, or you simply need clarity on how something works, the right move is to get in touch. We read every message that comes in and we take responsibility for sorting things out properly.

What to include when you write to us

The quickest way to get a resolution in a single exchange is to give us enough to work with straight away. Include the username or email address registered to your account, a clear description of what happened, and — where relevant — the date and approximate time of the event in question. If your query relates to a transaction, the payment method involved and the amount will help us locate the record without needing to go back and forth. The more specific you are, the less time we spend asking follow-up questions and the sooner we can act.

Our support team is authorised to handle the full range of account matters: payment queries, bonus eligibility, verification questions, technical issues with games, and account access problems. If a query requires escalation to a specialist — for instance, a complex withdrawal dispute — we will tell you that clearly and keep you informed of progress.

Responsible gambling requests

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and state your request clearly. We treat these messages with priority. A self-exclusion request, in particular, will be acted upon as promptly as possible once we have confirmed your identity — we will not ask you to justify the decision or wait through standard queue times. If you are a player based in the United Kingdom and wish to reach us for any reason, including responsible gambling support, you are fully welcome to do so.

There is one thing we will never do: ask you to share your password, your full card number, or any sensitive authentication credential over email or chat. If you ever receive a message claiming to be from BetMica that asks for any of these details, do not respond and contact us immediately through the channel listed on this page. Protecting your account security is a shared responsibility, and we hold up our end of it.

If your concern rises to the level of a formal complaint — meaning you feel your issue has not been handled fairly or has not been resolved after initial contact — you can request that it be logged as a complaint. At that point it follows a separate internal process with a written outcome. Should that outcome still not satisfy you, your next step is to refer the matter to the relevant authority under our licence with Anjouan Gaming (Comoros), licence number ALSI-202509029-FI1. We will provide the relevant contact details for that process if it becomes necessary.

Use the contact details elsewhere on this page to reach us. We are here to help you resolve things, not to manage you away from a resolution.